Returns & Exchanges
We want your little one to step out in confidence, which is why we offer a 30-day return window for all unwashed and unworn footwear in its original packaging. If your purchase isn't the perfect fit, we make the exchange and return process simple and stress-free.
Start Your Return
Visit our online returns portal and enter your order number and billing zip code to locate your purchase.
Select Items
Choose the specific shoes you wish to return or exchange and indicate the reason to help us improve our fit.
Print & Pack
Download your prepaid shipping label, secure the items in their original Stride Rite box, and attach the label to the outside.
Ship & Refund
Drop your package off at any authorized carrier location; once received at our warehouse, your refund will be processed within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing